A word from Jon Pain, our Chief Executive

Welcome! Here you can learn about our team charter, values, and benefits for Team Members.

Our culture is set by the Phoenix HEART team charter that our employees created in 2015, and our values.

We invest in good Governance and have dedicated resource committed to continuous improvement. We invest significantly in employee training and supporting our teams.

We have an active and participative Employee Forum to help shape best practice and reflect on improvements to our methods of working.

Our Approach

We work hard to make Phoenix a great place to work. The Phoenix Approach is: NURTURE, FLOURISH, GROW and you can make a positive difference to those we support by enabling individuals to flourish whilst also developing your skill and abilities to help develop your career in line with your personal goals.

Our Team Values

Our Team Values inform how we support the People we support and how we work with our customers, suppliers, and each other. These were determined by our Team Members in 2015.

Benefits

Pension

We provide a workplace pension with The People’s Pension. When you enrol, both you and Phoenix, as your employer, will contribute to your pension.

Discount with Blue Light Card

Blue Light Card offers discounts to NHS, emergency services, social care, and armed forces personnel. It partners with various UK companies to provide these discounts.

Employee Assistance Program

Our Employee Assistance Program offers confidential support for personal and work-related issues affecting your job performance, health, or well-being. It includes services like counselling and financial advice.

Annual Leave

Annual leave varies based on your role. We all know taking time off is important for relaxation, reducing stress, and boosting productivity.

Training Opportunities

We develop our Team Members to help them flourish and grow, offering training opportunities tailored to their needs and career goals.

After 12 months

Healthcare Cashback Scheme

Our healthcare cashback scheme covers a wide range of medical and wellness expenses, including prescriptions, physiotherapy, and alternative therapies, up to £880 per year.

Critical Illness Cover

A tax-free, upfront payment of 1x your annual basic salary in the event of a critical life illness or accident.

Life Assurance

A lump sum payment of 2x your annual basic salary should the worst happen to you to support your family and loved ones during a difficult time.

Cycle to Work

A tax-efficient program through participating employers that offers savings of up to 48% on cycling gear, including bikes up to £1100, deducted from your payslip over 12 months. This will depend on specific criteria.